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Advanced Call Features

At Axio Voice, we understand the importance of efficient call handling and exceptional customer service. That's why our Cloud Office solution offers a comprehensive set of call queuing, distribution, and advanced calling features. Explore how these features can revolutionize your business communications

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Call Queuing and Routing

Our Cloud Office solution includes robust call queuing capabilities, ensuring that incoming calls are handled efficiently and effectively. Calls are placed in a queue when all agents are busy, reducing the likelihood of missed calls and improving customer satisfaction. With flexible routing options, calls can be directed to the most appropriate agents based on availability, skills, or other predefined criteria.

Advanced Call Distribution

Cloud Office provides advanced call distribution features to optimize the distribution of incoming calls among your team members. Choose from various distribution strategies, such as round-robin, longest idle, or skills-based routing, to ensure calls are assigned to the right agents with the appropriate expertise. Distribute the workload evenly and enhance your team's efficiency

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Call Monitoring and Whispering

Supervisors can monitor calls in real-time to ensure quality and provide timely assistance. With call monitoring, supervisors can silently listen in on calls to assess agent performance, offer guidance, and maintain service standards. Additionally, call whispering allows supervisors to provide real-time instructions to agents without the caller hearing, ensuring a seamless and professional interaction.

Call Recording and Quality Assurance

Cloud Office enables call recording for training, quality assurance, and compliance purposes. Record customer interactions to evaluate agent performance, ensure adherence to scripts and protocols, and resolve disputes effectively. The recorded calls can be easily accessed and reviewed to maintain service excellence.

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Advanced Dialing Features

Enhance productivity and streamline your calling process with advanced dialing features. Speed dialing allows you to assign quick access codes to frequently dialed numbers, saving time and reducing errors. Call parking enables you to park calls and retrieve them from any extension, facilitating efficient call transfers and collaboration.

Interactive Voice Response (IVR) Menus

With Cloud Office, you can create interactive voice response (IVR) menus to guide callers through self-service options. Customize IVR prompts to provide callers with menu choices, such as selecting a department, entering an extension, or accessing specific information. Enhance call routing efficiency and ensure callers reach the right destination.F

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CRM Integration

Integrate Cloud Office with your customer relationship management (CRM) system to streamline workflows and enhance customer interactions. Access customer information, call history, and relevant data during calls, providing a personalized experience and improving efficiency.Unlock the Full Potential of Your Business Communications.Axio Voice's Cloud Office solution empowers businesses like yours with advanced call queuing, distribution, and advanced calling features. Maximize efficiency, improve customer service, and gain valuable insights into your call center operations.Ready to revolutionize your business communications? Contact us today to learn more about how Cloud Office can transform your call handling and take your business to new heights.

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