Advanced Call Features
At Axio Voice, we understand the importance of efficient call handling and exceptional customer service. That's why our Cloud Office solution offers a comprehensive set of call queuing, distribution, and advanced calling features. Explore how these features can revolutionize your business communications
Call Queuing and Routing
Our Cloud Office solution includes robust call queuing capabilities, ensuring that incoming calls are handled efficiently and effectively. Calls are placed in a queue when all agents are busy, reducing the likelihood of missed calls and improving customer satisfaction. With flexible routing options, calls can be directed to the most appropriate agents based on availability, skills, or other predefined criteria.
Advanced Call Distribution
Cloud Office provides advanced call distribution features to optimize the distribution of incoming calls among your team members. Choose from various distribution strategies, such as round-robin, longest idle, or skills-based routing, to ensure calls are assigned to the right agents with the appropriate expertise. Distribute the workload evenly and enhance your team's efficiency
Call Monitoring and Whispering
Supervisors can monitor calls in real-time to ensure quality and provide timely assistance. With call monitoring, supervisors can silently listen in on calls to assess agent performance, offer guidance, and maintain service standards. Additionally, call whispering allows supervisors to provide real-time instructions to agents without the caller hearing, ensuring a seamless and professional interaction.
Call Recording and Quality Assurance
Cloud Office enables call recording for training, quality assurance, and compliance purposes. Record customer interactions to evaluate agent performance, ensure adherence to scripts and protocols, and resolve disputes effectively. The recorded calls can be easily accessed and reviewed to maintain service excellence.
Advanced Dialing Features
Enhance productivity and streamline your calling process with advanced dialing features. Speed dialing allows you to assign quick access codes to frequently dialed numbers, saving time and reducing errors. Call parking enables you to park calls and retrieve them from any extension, facilitating efficient call transfers and collaboration.
Interactive Voice Response (IVR) Menus
With Cloud Office, you can create interactive voice response (IVR) menus to guide callers through self-service options. Customize IVR prompts to provide callers with menu choices, such as selecting a department, entering an extension, or accessing specific information. Enhance call routing efficiency and ensure callers reach the right destination.F