Call Whisper is a powerful feature that allows you to provide exceptional customer service and improve call handling efficiency. With Call Whisper, you receive a discreet audio announcement or message before answering an incoming call, providing you with valuable information about the call source or context. This feature helps you personalize your interactions, tailor your responses, and deliver a seamless customer experience.

The Do Not Disturb (DND) feature empowers you to maintain focus and control over interruptions during critical periods. When activated, Do Not Disturb ensures that incoming calls, notifications, and alerts are silenced or redirected, allowing you to work uninterrupted or enjoy a peaceful environment.

For 911 calls, we have what is known as “E-911”, or Enhanced 911. We pre-provision your information with the closest Public Safety Answering Point when you sign up for our service. Should you ever have to dial 911, all of your information will be on file with them.

Anyone in your company, whether they sit domestically, internationally, on-site, or on the road, can dial extension to extension without incurring toll charges or using up minutes on a plan.

Call Forwarding is a versatile feature that allows you to stay connected to your callers even when you're unable to answer calls directly. With Call Forwarding, you can redirect incoming calls to another phone number, ensuring that you never miss important calls, regardless of your location or availability.

Call Parking is a feature that allows you to temporarily park a call and then retrieve it from any phone within your system. It offers a convenient way to transfer calls to different locations or devices while ensuring seamless communication and efficient call handling.

Call Transfer is a versatile feature that allows you to transfer an ongoing call to another person or department effortlessly. With Call Transfer, you can ensure smooth communication, connect callers to the right individuals, and facilitate efficient collaboration within your organization.

Caller ID Screening is a powerful feature that allows you to identify and manage incoming calls with confidence. By displaying the caller's identity and relevant information before answering the call, Caller ID Screening helps you make informed decisions about whether to accept or decline the call.

The Set Caller ID feature provides the flexibility to customize the outgoing Caller ID information for each extension within your organization. It allows you to assign a unique Caller ID, such as a specific phone number or a personalized name, to individual extensions or departments as needed.

Successive or Simultaneous Ringing is a powerful feature that ensures you never miss an important call. With this feature, incoming calls can be routed to multiple phone numbers or devices simultaneously or in a sequential order, increasing the chances of capturing every call and providing flexibility in how you manage incoming calls.

Three-Way Calling is a convenient feature that allows you to collaborate and connect with multiple parties in a single phone call. With Three-Way Calling, you can bring together two separate callers into a three-way conversation, enabling seamless communication and enhancing collaboration.

This feature allows you to block or restrict outbound calling destinations, i.e. international, Directory Assistance, 900 numbers, or any other area that would include a toll charge. Axio Voice also offers PIN Numbers that can be entered prior to dialing international destinations.

This feature gives you the ability to listen in on a call in progress, with the option to “barge in” on the call. Please review our Terms of Service prior to using.*

* Based on Service Plan Availability

Our system comes with various reporting capabilities to allow you to track usage and history by each extension. CDRs can be exported into a spreadsheet.

Our reporting tools give you complete detail and history of activity by extension. This can help you determine the hiring needs and workflow of your employees. You can run reports by date range, time range, and/or users. All reports can be either printed or saved as a .CSV or Excel file.

You can view which extensions are available, who is currently on a call, and for how long, from the “Active Extensions” Dashboard.